Legal

Privacy Policy

Last updated: August 12, 2024

This website (xtechmax.shop) is operated by giftlove.online, under the brand name Engineer Xtechmax.

1. Information We Collect

When you make a purchase or interact with our website, we may collect:

• Personal information: Name, email address, phone number
• Payment information: We do not store card details. Payments are processed securely by Cashfree Payments. We only store the order ID and payment reference for record-keeping.
• Usage data: Browser type, IP address, pages visited, time spent on pages (collected via analytics tools)
• Communications: Any messages you send us via email or the contact form

2. How We Use Your Information

• To process your order and deliver your purchased digital product
• To send your order confirmation and download link via email
• To respond to your customer support enquiries
• To send you relevant updates about your order (if applicable)
• To improve our website, products, and services
• To run targeted advertising campaigns (see Tracking & Advertising below)

3. Tracking & Advertising (Meta Pixel)

This website uses the Meta Pixel (Facebook Pixel), a tracking technology provided by Meta Platforms, Inc. The Pixel helps us measure the effectiveness of our advertising and show relevant ads to users who have visited our website. Meta Pixel collects data such as your IP address, browser type, and pages you visit, and associates it with your Facebook/Instagram profile if you are logged in.

You can opt out of Meta's advertising tracking by visiting Meta's Privacy Policy or adjusting your ad preferences in your Facebook account settings.

4. Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and collect analytics data. By continuing to use our website, you consent to our use of cookies.

5. Third-Party Services

We use the following third-party services that may process your data:

• Cashfree Payments — Payment processing
• Resend — Email delivery
• Supabase — Order data storage
• Meta Pixel — Advertising analytics
• Vercel — Website hosting

Each of these services has their own privacy policy and we are not responsible for their data practices.

6. Data Retention

We retain your order information (email, phone, order details) for up to 3 years for accounting and legal compliance purposes. After this period, data is deleted or anonymised.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications

To exercise any of these rights, contact us at xtechmax2024@gmail.com.

8. Data Security

We implement industry-standard security measures including HTTPS encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our products are intended for adults (18+). We do not knowingly collect data from children under 13.

10. Contact for Privacy Queries

For any privacy-related questions, contact us at:
xtechmax2024@gmail.com
giftlove.online (Engineer Xtechmax), Kolkata, West Bengal, India